Give service calls their own path
Write a clear generator service page
Give service and maintenance callers a clear path. State the work you take, details your office needs and how a visit is agreed.
A generator service page should name the work your team takes. List the unit types and real area you serve. Give the homeowner a clear way to ask for help.
Keep new-install requests on their own path. Do not send a repair caller through a new-system sales form.
On this page
Name the work you take
List the types of service your team offers now. Use plain labels such as planned service, repair visits or help with a unit your firm installed.
Check which makes and unit types your team can support. Do not use a broad claim if the office must turn some of those calls away.
If you do not repair portable units, say that clearly. Link new-install buyers to the right page so they can start in the right place.
Tell the office what it needs
Ask the service lead which details help plan a visit. A unit make, job location and short note may be enough to start. Do not ask a homeowner to open equipment to find information.
Explain how someone can reach you if they cannot fill in a field. Keep the page useful for people who have no old paperwork.
Separate a request from a visit
Tell the reader whether the form asks for a callback or books a time. If the team must check parts or scope first, explain that step.
State any current call-out or visit terms only after the owner checks them. Link to the right terms rather than copying old prices from another page.
Follow both paths on a phone
From the homepage, find the service page. Then find the new-install page. Their headings and buttons should make the choice clear.
Ask the office to note misrouted calls. Use those real questions to refine the page. Do not assume a fresh design has fixed routing until the team sees the right requests.
Write a useful answer for an unknown unit
Some callers will not know the model or who installed it. Give them a way to start without guessing. The office can confirm what it needs next.
State the limits your team knows. For example, it may not take portable repairs. Have the service lead check the list of makes and work before it goes live.
Sources and further reading
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