Tilley Brothers Electric lesson
Give each generator lead an owner: a Tilley Brothers lesson
Prepare a clear handoff when someone else takes over sales. Keep the lead notes, promise and next step together.
A generator lead handoff is complete when the new sales owner can find the notes, sees the last promise and accepts the next task. Sending a name or an alert is only the start.
Justin Tilley describes adding sales help at Tilley Brothers Electric. That person still needed to work the leads and move each job forward.
On this page
What the client described
In his historical interview, Justin says the agency brings leads, while his team must sell and do the work. He describes adding a salesperson who could spend more time on those leads.
He reports that the process improved. This is his account, not a test showing that one hire caused every sale. More leads alone would not remove the need for follow-up.
Prepare more than a name and number
Give the salesperson the homeowner’s answers and the ad or page they saw. Include any call notes. Make the next promised step clear.
Keep one owner on each open lead. If someone is away, choose who takes over. The homeowner should not need to explain the job to a new person each time.
Agree what the sales role owns
Write down who makes first contact, who books visits and who sends the quote. Decide which price or site questions need an estimator. Do not leave those choices to guesswork.
Give the new person a way to ask for help. A short daily check can clear stuck jobs while they learn. Judge the work by useful conversations and real next steps.
Use a handoff card
Review the card when ownership changes. The old owner should not assume the new one has seen an alert. Check that the handoff was accepted.
- Can the new owner find all the notes?
- Does the homeowner know who will call?
- Is the next date real?
- Can the owner update the job stage?
- Who covers time off?
Check what the new owner may promise
Give the new salesperson clear limits. Which visit slots can they offer? Who checks a price change? Who answers a site question they cannot settle?
Ask them to read back the next task on one open lead. If a tool or answer is missing, fix it before the old owner steps away.
Watch and learn
Justin on owning the sales follow-up
Justin describes adding sales help. His old timing rule is not a fixed target for every team; the lesson is clear ownership.
Selected section: 9:29–10:26.
This is a clip from an earlier client interview. The speaker shares their own results and views. It is not an audit or a forecast for your firm. The full video may mention old offers.
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Sources and further reading
Sources checked .
