Reply to generator customer reviews

For a kind review, thank the person for the detail they chose to share. Do not add private facts from the job file.

For a concern, ask the job owner for the facts. Show that you have heard the issue. Do not guess what happened. Do not promise a fix that is not agreed.

Keep home addresses and phone numbers out. Do not post bill amounts or call notes. A person may share one fact in a review. That does not mean you should post the rest.

Google asks for clear replies that keep private details out. It also bans rewards for changing or removing a review.

Do not argue line by line in public. Give a useful next step. Let the right person handle the full record through your normal process.

Have one person own the final wording. If the issue is still being checked, keep the reply within what you know.

• Does it answer the actual review?
• Are the facts checked?
• Are private details left out?
• Can the named person handle the next step?
• Does it avoid a deal or reward for a review change?

The public reply should be brief. The private job note should hold the work needed to resolve the issue. Do not paste the private note into the review box.

Use the delay wording only when it fits the review. If you cannot match the job, say you need to check. Do not label the person fake from a missing name alone.

If several reviews raise the same point, check the page or process behind it. Confusion about visit times may need clearer booking words.

A reply does not prove the issue is resolved. Keep the follow-up in the real job record and note what was actually completed.